My sister has crohns disease and wears a bag she would have squirted it all over that managers face if he had done that to her, I think he should have let her use the bathroom it use to be the customer came first.

You know, this is the prime situation to use mail shit services.
I wonder what the Old Navy address is there.

That sucks for that girl. I can see the manager's point though. At my store, we had someone lay down a turd in the bathroom, leave, and not even tell us. Another Asst. Manager found it later, and had to clean it up (not me!). After that time, now we just lie and say no, the bathroom is broken, sorry. In my other store (theres two), access to the terlets is via the stockroom. One time, someone stole an employee's $150 Cole Haan bag, wallet, cell phone, etc. on the way to the bathroom. Now also at that store, I don't allow customers to use the bathroom. I feel bad but shit happens, literally.

SHIT! I live in Wilkes Barre, P.A.!

Why would you be happy that this manager is "bucking this trend towards sameness" when it's a corporate policy not to let anyone use the restroom in their store? Dave, you apparently know nothing of Chron's disease and how there is nothing to stop your activities. When someone with Chron's has to go, they need to go. And no one is trying to villify old navy. I mean Old Navy and Benneton both are well on their way to becoming Nazi conformists. Trying to uniform the world. Pfft. Face it, the Manager, as well as the clerk used piss poor judgement if any at all. Had it been me, I would have dropped trou right in front of the damn register and left my business for them to "make a managerial decision" to clean up or not! But Ally being the sweetest 14 year old girl anyone could know has more reserve and discretion than I.

hint: look for the sarcasm. it's there.

Sorry...just kinda worked up about this one. My cousin just told me a couple weeks ago that he is going to have a collectomy, which is where they remove his entire colon and he will be in the same prediciment. Co-incedentally, I happen to know the Bains and she really is a sweet girl.

It's obvious that the manager has absolutely no human decency. Wouldn't ANYONE think that a person in a desperate situation like this would have enough couth not to mess up somebody's oh-so-precious restroom, even if it was supposedly "private"? Not only did the asshole manager apparently not feel that way; he didn't even offer so much as an "I'm sorry." No apology from the corporate office, either -- just a rule change! Not good enough!

The Bains should sue the shit (no pun intended) out of Old Navy, and the manager -- personally. Sizable cash awards have been paid out for "emotional and mental anguish" many times in the past, and Ally's case is no different. This could win the Bain family millions of dollars!

I, for one, will NEVER set foot in an Old Navy. Hell, I won't even buy their crap from Goodwill. I cheered when one of the Old Navy stores in my area was literally RAN OUT OF BUSINESS by Target!

Oh my god, isn't that illegal?
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I will never shit somewhere that only has that horrible, scratchy brand of toilet paper. That stuff sucks!

The manager may have been unaware
that a public facility is required by law in all businesses that are open to the public. You can check the URL below for details. I hope
Old Navy was sued for this.

www.amercanrestroom.org/code/index

If I interpreted the language correctly at the above listed website a public restroom
is required in all Chicago mercantile businesses with over 5,000 feet of floor space.

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Eat chilies and feel the burn!!